Terms and Conditions of sale
By proceeding with an order you are agreeing to the Terms and Conditions as set out here in our statement. If you disagree with any part of these terms and conditions, please do not proceed with an order. Nothing in these terms shall in any way be deemed to restrict or affect your statutory rights in accordance with the laws of England and Wales.
We are committed to making your transactions as smooth as possible, so as such, our terms of service are set out to be clear. We are guided by the distance selling regulations in the UK and this is relevant to our international sales too.
If you order an item which is has to be ordered from outside the UK and in the EU, we will let you know, so if you require something for a specific date, such as for a show or event, then please email us before putting the order in. We will do our best to get your item to you for that date. Please note that increased shipping costs may be incurred if you wish for an item to be sent on an express courier or shipping service. You can email or call for a guide to courier choice or charges.
Delivery of goods
All goods are subject to availability and providing an item is in stock, goods should be delivered within 2-5 working days of an order being placed. If an item is out of stock, we will inform you as soon as possible. You have an opportunity to cancel your order of any stock item if a delay is imminent. Please note that some items are made in the EU, as such there may be a lead time on production, we cannot be held responsible for such delays when they are out of the hands of Plateau Holistic Equine LTD. Please allow up to 8 weeks for lead times on small items and up to 12 weeks for lead times on the production of saddles. If any item is ordered which is ordinarily a custom item (this will be stated in the order confirmation email), then please allow up to 12 weeks for any custom item to be delivered. This is in accordance with the lead times given to us by the workshops with which we have supplier contracts. Lead times vary and are usually longer in the spring and summer. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.
All parcels are sent either by DPD Local for saddles, or by Royal Mail for items under 2kg. All international courier parcels are sent via DPD. All international parcels are priced based upon volumetric weight; please see HYPERLINK “https://www.dpd.com/master/home/shipping/general_shipping_guide/shipping_guidelines/girth_and_volumetric_weight_calculator” https://www.dpd.com/master/home/shipping/general_shipping_guide/shipping_guidelines/girth_and_volumetric_weight_calculator for more details.
Availability of stock
Goods are subject to availability. In the event that we are unable to supply the goods we will inform you of this and your options as soon as possible. If you wish to wait for something to become available, we will give you a guide timescale, if you have ordered and paid in the website and do not wish to wait, we will refund your card immediately. This does not apply in the case of ordering custom items where a 30% deposit via BAC’s transfer is payable upon ordering and is non refundable, this would ordinarily apply to custom items and saddles which are deemed a special order with individualised specifications. Custom items are described as, but not limited to: Custom colours and special leathers, specific personalisation such as brands, initials and special designs, specific non standard measurements such as very small or very large seat saddles, custom panel design and configuration in saddles or flaps or leatherwork which is not deemed to be kept in stock.
Every effort is made to deliver your goods within the estimated time scales. From time to time delays may occur. We will not be held liable for any delays due to manufacturing issues, shipping and postal carrier issues, or those associated with delayed payments. We make clear before manufacture of an item begins that the client is aware of timescales indicated by the manufacturing workshop and we will not offer any concessions or compensation in lieu of this due to circumstances beyond our control.
Payments are to be made in full when placing an order or during a visit, before the goods will be given to the customer and by one of the following methods: Cash, Visa, Mastercard, Visa Delta, Amex, solo. Please note, we do not accept cheques. Payments are made in UK Pounds Sterling and any exchange rate conversions from overseas transactions are made at our credit/debit card processing bank’s prevailing rate at the time any the payment is taken from your card.
Some items carry a non refundable deposit, such as made to template / measure saddles and special orders. Deposits for such items are charged at 30% upon ordering, then the remaining balance on pro forma invoice from the workshop, or upon time of fitting your saddle when delivered. All payments must be made before the fitter leaves the yard in the case of the latter. We carry card machines on site and BAC’s payments can also be made to the company bank account on site. We reserve the right to require deposits to be made by BAC’s where deemed necessary. Payments can be made by telephone or on the website with the following details:
Tel: +44 7535 840 321 Web: HYPERLINK “http://www.plateauholisticequine.com” www.plateauholisticequine.com
Cancellations and returns:
Credit Card Security:
All credit card transactions are carried out over the phone, or if possible with an agent /fitter at the time of order confirmation. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when ordering from Plateau Holistic Equine Ltd.
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competence jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
Governing Law and Jurisdiction:
These Terms and Conditions are governed and construed in accordance with the laws of England and Wales and you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
Please ensure that you contact your local customs office in the country of your delivery to confirm whether or not you may be liable for local import taxes, duty & VAT (or equivalent) upon arrival of any products supplied by Plateau Holistic Equine Ltd from the United Kingdom to you or your freight agent. The customer is liable for all import duties.
Notice of the right to cancel:
Under the Consumer Contracts (information, cancellation & Additional Charges) Regulations 2013 you have the legal right to cancel your order for non-custom order items. There is NO RIGHT to cancel a contract for goods which have been made to your specifications or personalised to you (including but not limited to: personally sized, decorated or colours). Your right to cancel for non-custom goods will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods. These 14 days also act as any saddle ‘trial period’ we offer (please see saddle trial guide section for separate terms on the conditions of trial). To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg: a letter by post or email). If you have received the goods before you cancel the contract; you must send the goods back to our registered address at your own risk without undue delay and, in any event, not later than 14 days after the day on which you informed us you were cancelling the contract. Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods ordered. If you cancel this contract, we will reimburse to you all payments received from you including original carriage (except in the instance where a different delivery option was requested in place of our standard delivery charge). Please note that return postage upon exercising the right to cancel is not reimbursed; you will bear the cost of returning these goods (or of them being recovered such as collection charges/mileage charges which are listed in terms and costs of visit fees) by registered, secure and insured courier. Please be advised that the responsibility of returning goods safely is met by the sender/customer and therefore insurance up to the original value of the saddle is required. The cost for such a service is on average £35 within the UK & up to 100 euro for non-UK EU.
All new Plateau Holistic Equine Ltd saddles come with a warranty against faulty materials and defective workmanship, subject to exclusions for fair wear and tear and/ or abuse or neglect and subject to terms and conditions including this condition 15 and the condition below. The warranty is non-transferable and only applies to the person named on the sales invoice. This warranty does not apply to ex-demo and second-hand saddles. It is the responsibility of the buyer to satisfy themselves of the condition, price and warranty terms of their purchase. In the unlikely event of a warranty claim, Plateau Holistic Equine Ltd shall decide, in its absolute discretion, to replace or repair the faulty item free of charge, provided that the buyer can provide proof of purchase and that Plateau Holistic Equine Ltd has had an opportunity to accept the warranty claim as valid following examination and verification that the fault is genuine by an Plateau Holistic Equine Ltd authorised person. Any repairs, alterations or adjustments carried out by third parties and not authorised will automatically cancel this warranty.
Warranty Details/warranty period:
The tree has 1 years for breakage while subject to normal usage and conditions. All other components have 1 year for faulty materials and defective workmanship. Our warranty does not cover damage caused by abuse, neglect, lack of maintenance or general wear and tear, or cover unauthorised repairs, alterations or tree adjustments. Any repairs, alterations or adjustments made by unauthorised persons will automatically cancel warranties.
Saddle Maintenance Guidelines:
For daily care we recommend you clean your leather goods after each use by removing all dirt sweat and residue. Some types of leather should also have a specialist leather conditioner applied to them to return some of their natural lubricants. We recommend you refer to our guides for the type of saddle you have purchased (this link also contains information on saddle storage, saddle panel maintenance, girth straps and care of tack supplied by us)
Aftercare & Servicing:
Your saddle will need to be checked regularly for fit and balance as explained at the time of purchase. It is your responsibility to contact us to arrange this. We recommend that a new saddle is checked after approximately 12 weeks, as the wool will settle to the horse’s shape. All wool-flocked saddles should be completely re-flocked after 2 to 3 years of use, and should be checked once a year and when your horse changes shape. It is important to remember that horses can change shape dependant on age, time of year, changes in work, diet, sickness and even a change of home or rider can make a difference and yearly (or even 6 monthly checks) may not be enough. It is your responsibility to arrange and monitor the fit and balance of your saddle and to contact us when a saddle needs adjusting. We generally assume that most horses have some remedial requirements, and a fitting sheet will be emailed to confirm that you are happy with what has been discussed during the consultation. We recommend you use a Plateau specialist saddle fitter for adjustment and/or re-flocking of your saddle as unauthorised adjustments will void your warranty. Contact details for Plateau Holistic Equine LTD Saddle Fitters can be found on our Saddle Fitting and Distributor web site page. All callout saddle checks re-flocking and adjustments are chargeable. Please check with your saddle fitter for their call out charges. Our General call out charges and terms and listed on the saddle fitting page and are payable each time a visit is made to check/adjust saddle fit.
Returns made after the 14 days will not be eligible for refund or exchange unless the item is found to be faulty.
* Where the customer has changed his or her mind and wishes to return the goods, the customer must arrange delivery and is responsible for the costs incurred in returning the goods to us. Where the customer believes the goods to be faulty within 30 days of purchase, the customer should contact us as detailed in the condition of return below
* All goods returned to Plateau Holistic Equine LTD is undertaken at the customer’s own risk and as such we recommend that they be insured to cover the full replacement value if lost or damaged in transit. If for any reason you are not satisfied with your goods because they are mis-described or faulty, we will be happy to accept a return from you in accordance with the following policy:
* You must contact us as soon as possible to explain your concerns and your wish to return the goods by email to or in writing to: Plateau Holistic Equine LTD, Blackpool Enterprise Centre, Lytham Road, Blackpool. FY41EW
* In the case of large items, we may request pictures of the fault before agreeing to its return.
* If we agree with your concerns, we will confirm by email or in writing that you may return an item so that it can be examined by an authorised Plateau Holistic Equine LTD person.
* In the case of small items, please obtain proof of postage and a receipt should be obtained in order to receive a refund of transit costs if we agree that the item is faulty. We request that such items are posted second class and accordingly we limit our reimbursement of postage in the case of small items to £5.00.
* In the case of large items, please contact us as we may wish to arrange for a courier to collect the item. If we agree for you to return the item by post, please obtain proof of postage and a receipt in order to receive a refund of transit costs if we agree that the item is faulty. We request that such items are posted second class and accordingly we limit our reimbursement of postage in the case of large items to £15.00. If you are quoted more than this please contact us on 07535 840 321 as we may be able to help (we will do our best to help but cannot guarantee this).
* On receipt of the returned item and verification that your concerns are genuine, we will issue a refund for the cost of the goods together with any postage or transit incurred in returning the goods to us (subject to the limits detailed above as appropriate), or arrange for it to be repaired or exchanged subject to our discretion. If you are returning items from outside the UK, please mark clearly on the packaging and the customs declaration that you are returning the goods to the retailer/manufacturer. This should normally help to ensure any additional custom charges are not incurred